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Frequently Asked Questions

Frequently Asked Questions

 
Are there discounts for booking more than one tour?

We usually have special promotions for the booking of two or more activities in Rio de Janeiro. Please have a look in the Specials section of our website for any deals currently on offer. 

 

Can I book flights / hotel / car rental through Rdj4u?

Rdj4u specialises in independent sightseeing tours, daily excursions, and other cultural activities in the destination and its surroundings. If you want to receive further information about travelling in Brazil, or you need help in planning an all-inclusive vacation, you can find an array of travel articles on our blog

 

Can I book more than one tour in Rio de Janeiro? 

Yes, you may book any number of tours from the Rdj4u website, depending on the time you have available. Simply add a new product to your cart. You can also visit the Tour Packages section to book the standard packages we have built according to the previous preferences of our customers. These packages already have the best price-benefit. 

 

Can I book over the telephone?

Our website offers complete and updated information about the tours and activities in our catalogue, and our payment methods adhere to the highest standards to keep your private information safe. Nevertheless, we will be happy to help you with your bookings in the manner you prefer and a member of our team will be able to help you in English, Portuguese, Spanish or French. Our office hours are Monday to Friday from 8am until 8pm, Saturdays from 9am until 2pm.

 

Can I book the tour when I get to Rio de Janeiro?

The products and tourist services of Rdj4u can be booked online wherever you are, in Rio de Janeiro or elsewhere. Our calendar will allow you to book up to two days in advance. Please contact our Support Team to verify availability and book over the telephone.

 

I don't know what date I'm travelling yet, can I book a product and leave the date open?

We need a specific date to reserve any tour or service offered on our website. If you haven't decided on the specific dates you are going to stay in Rio de Janeiro, you can book a provisional date for the tour service you want (excluding tickets for football games or any other special events) and subsequently change it up to 3 days before the desired date via email with our Support Team.

 

I already paid and I'm not sure if my booking was received. What should I do?

You should receive an automatic response from our website confirming that your booking is in process. However, our Operations Team has to confirm this reservation with the tour provider, and, therefore, you should receive a second e-mail within 24 hours of your booking (up to 48 hours on weekends and national holidays) confirming the details of the service including pickup time, customer emergency number, and the voucher of your service. If you haven't received such an email, please check your junk folder or contact us via Chat to verify the status of your order.

 

How can I contact you if I have a last minute event/emergency before my tour?

You will receive with your voucher, a 24/7 mobile number to call in Rio de Janeiro in case you need to contact us out of office hours. If your query does not require immediate attention, you should direct it to the Rdj4u Support Team and we will get back to you within the next 24 hours (up to 48 hours on weekends and national holidays).

 

Are there discounts or special prices for groups?

Yes. Groups of 6 and more people can receive special discounts. Please contact us to receive a special quotation for group reservations.

 

Can I cancel or modify the tour or activity after purchase?

Rdj4u has flexible policies about cancellations or modifications except for football games and other special events with specific dates. We know things can emerge on a trip, and with this in mind, we offer our customers the option to cancel or modify services up to 3 times without any extra cost. Just please take into account that we are dependent on the operators' availability and policies. Please visit our Terms and Conditions section to learn more about this subject.

 

What hotels do your tours pick up from?

Most of the transfer services cover only the Zona Sul, or South Zone, of Rio de Janeiro city, including Ipanema, Leblon, Copacabana and Leme. In the event that a tour does not pick up from your hotel/accommodation, we will send you to the closest meeting point within the transfer boundaries. If you are not sure if your hotel is included in the tourist circuit, please contact us to verify it before your booking.

 

Why can't I schedule my tour date for today or tomorrow?

In order to guarantee the availability of the tour and the proper confirmation of the service, we have a restriction of 2 days notice. If you want to book within the following 48 hours, please contact us to confirm availability and receive instructions.

 

I'm not staying in a hotel, what is the closest pickup point? Do you pick up from private residences?

Most tours do not offer transfer services from private residences (except Airport Transfers and private tours). In such cases, we will send you to the closest hotel within the transfer boundaries. Please include your lodging address in the Hotel field so our Support Team can confirm the address from where you will be picked up.

 

Do the tours and activities operate on Christmas and Public Holidays?

Christmas, New Year and Public Holidays usually have limited capacity or limited availability. If you want to book a tour for the dates December 24th, 25th, 31st or January 1st, please contact us to confirm prices and availability.

 

In which language are the guided tours?

Please consult the tour description to see the languages offered for each individual tour. Most of the tour guides are bilingual, but consult our Support Team for confirmation or to book services in other languages.

 

I don't own a credit card, how do I book?

To guarantee the availability of the service, we do not accept reservations without prior payment. Please contact our Customer Support Team to receive instructions about how to make payments in cash for your activities.

 

Is there a contact number in Rio de Janeiro for me to call?

Yes. All our contact details will be in the confirmation e-mail we will send to you after the booking is complete.

 

I want to book for a different person, how can I do that?

You should mention the name of the person attending the tour in the comments field available during the checkout process. Our Support Team will verify this information and may request some documentation to prove your identity and the identity of your guests, otherwise you run the risk of the cancellation of the service on the day of the tour. We do that for our passengers’ safety.

 

I will not have access to my emails during my trip. How do I receive confirmation and my voucher?

It is internal policy to confirm every activity and/or update via email so we request that you stay aware of your email especially if you are staying in a place without a Concierge and there is no way we can leave a voice message. If you have your mobile phone with you, you can specify the number in the comments field during the checkout process so we can contact you in case it is needed.

 

I don't have a printer, how can I use my voucher?

You can show your voucher to the provider from any mobile device, or you can request that our Support Team send you the voucher to your hotel concierge, and they will deliver it to your room.

 

What do I do with the voucher?

When you have completed your booking, it is essential that you print the travel voucher sent to your email and take it to your activity to show it to the tour guide or the tour responsible. This voucher is unique to your booking and it acts as proof of your purchase. Please note that a valid photo ID of the person who owns the voucher may be requested by the tour guide.

 

What do I do if I am late for my tour?

Please call the emergency mobile number immediately to receive instructions. If you don't show up at the meeting place at the designated time, the service will not be refunded as indicated in our Terms and Conditions.

 

What happens if it rains, or if the travel service provider cancels on the day?

Most of the services can be operated with rain, but others depend strongly on the weather conditions. In this case, only our Tour Operator has the right to cancel or modify any service if he/she considers that it is impossible for the activity to go ahead successfully in the weather conditions. If you see the weather is inclement and you have doubts, feel free to call our 24/7 mobile to confirm that everything is as scheduled.

 

I called the 24/7 mobile and I got the voicemail.

Please try again in a few minutes, as we are humans too. It might so happen that the person in charge of the phone is in a situation which makes it impossible to answer right away.

 

I need to cancel my booking.

Cancellations and modifications are possible only if the activity has not started. If you want to cancel your tour service, please send an email to our Support Team to receive instructions. We analyse every case individually but please read our Terms and Conditions for further information about this subject.

 

I need a refund on my booking.

Partial and total refunds are possible depending on the service and the cancellation notice and are available only using the same payment method used to pay on our website. Refunds may take up to 3 working days after the request to our Payments Department but please take into account that not all services can be refunded without a charge. Please read through our Terms and Conditions for detailed information about this.

 

What happens if I do not show up?

If you don't show up to the tour service, the service is billed and is not eligible for a refund. If you are unable to show up for your tour or activity, please contact the Rdj4u Support Team immediately or call our 24/7 mobile number to receive further instructions about what to do next.

 

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