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Rio4U FAQ
Are there any special health requirements or physical conditions for the tours? Can I book over the telephone? Can I cancel or modify the tour or activity after I have made a purchase? Do the tours and activities operate on Christmas and public holidays? Do you have discounts or special prices for groups? How do I book online with Rio4U? I don't have a credit card, how do I book? I need directions to the departure / meeting point Is there a contact telephone number in Rio de Janeiro? What happens if I do not show up? What happens if it rains, or if the travel service provider cancels on the day? What payment options do I have in Rio4U? Where can I find more information about Rio4U?************************* Answers *************************
Are there any special health requirements or physical conditions for this tour?
Every activity is fully detailed with the purpose to inform our customers about the length, difficulty level or any other special requirement. For this reason, Rio4U assumes that by booking any tour or activity, our customer is aware of his/her capabilities, current health condition and physical limitations as is stated in our terms and conditions policy.
Can I book over the telephone?
We encourage our customers to use the online booking system, as we have carefully designed our website to offer complete and update information about the tours and activities in Rio de Janeiro. Our third party online merchants Paypal and Mercaway operate in the international market using one of the most secure and modern platforms with SSL encoding and certified by Verisign.
Nevertheless, we know that some customers feel more comfortable talking directly with a customer representative, and so we also offer the possibility to book over the telephone during our office hours: Monday to Friday from 10:00 A.M. till 19:00 P.M.
Can I cancel or modify the tour or activity after I have made a purchase?
Rio4U has flexible policies about cancellations or modifications for most of the services we sell through our website. We offer our customers the option to cancel or modify purchased products and you can be sure that we'll try to do our best to collaborate with you in any possible way in case you need to change your itinerary. Nevertheless, please take into account that as our products depend on the operators' availability and policies, we have our own limitations. Please visit our Terms and Conditions section and learn about how to cancel or modify any activity in Rio de Janeiro booked through Rio4U.com.
Do the tours and activities operate on Christmas and public holidays?
Christmas time is tourism high season in Rio de Janeiro, due to the summer in this part of the hemisphere; however, this information will be specified in each product description. Please note that some travel service providers may decide at short notice not to operate on certain public holidays. In this case we will notify you of any changes to the products you have booked via email.
Do you have discounts or special prices for groups?
If you want to book activities for groups of more than 10 people, you can contact us directly and we will analyze the available discounts depending on the season prices and availability.
How do I book online on Rio4U?
Booking with Rio4U is easy and simple. Once you are sure about the product you wish to purchase, check the product description and follow the instructions.
1. For most of the products you will have a calendar to select a date for the same activity.
2. After selecting a date, please select between the options available such as the starting time, number of persons etc. Once you have provided this information you are ready to proceed to the checkout.
3. During checkout you will need to provide your personal details in order to confirm your identity and so that we can contact you in case any change is needed. Then you can choose one of our third parties safe payment methods and the system will redirect you to our third party merchant sites in order to complete the booking.
Once you have completed the payment process a confirmation email will be sent automatically to the e-mail address you have provided us with during the checkout process. This email is a Rio4U Voucher and will contain all the necessary info about your purchase (not your credit card details). Please print it as it will be required by the provider to redeem your service and is the receipt for your online transaction.
I don't have a credit card, how do I book?
If you don't have a credit card or a Paypal account, you can book your tour or activity by paying through any Western Union agency, realizing a wire transfer or paying in cash directly at our offices in Rio de Janeiro. In any of these cases, please Cotact our Support Team and inform us of the way you would prefer to pay and the activity you are interested in. We will inform you within the following 24 hours about the details and the procedure in order to conclude the booking process.
I need directions to the departure / meeting point.
The meeting point for each activity will be sent to you by email along with the booking confirmation. If you need directions, please contact Cotact our Support Team by email, chat or telephone 24-48 hours prior to your confirmed departure date. We will be glad to help you get to the place.
Is there a contact telephone number in Rio de Janeiro?
Yes. All our contact details will be sent to you in the confirmation email we will send after the booking has been made. You will also receive the name and the telephone number of the service provider in case you will need to contact them directly. Nevertheless, if you have any queries, questions or require any further information, you should contact the Rio4U customer services team. If you haven't made a purchase yet and want to communicate with us, you can call us free through Skype on user name Rio4U.
What happens if I do not show up?
If you are unable to show up for your tour or activity, please contact Rio4U customer services and we will advise the travel service provider on your behalf. If you are not able to contact us or you just decide not to show up, no refunds will apply as is stated in our Terms and Conditions of use.
Please select the appropriate choices of your tour or activity carefully before booking and make sure you have read the Terms and Conditions of Rio4U website before concluding your booking in order to avoid any misunderstandings. If you have any further questions regarding the Terms and Conditions, please don't hesitate to contact us, we will be glad to assist you and solve your concerns.
What happens if it rains, or if the travel service provider cancels on the day?
Unless the weather directly affects the travel service you have booked, all travel services will operate as scheduled. In the situation where a travel service provider cancels a tour on the day, please notify Rio4U customer services via email, and let us know your tour details and Rio4U booking reference number, and we will contact you to arrange a new booking date or a refund depending on which you prefer.
What payment options do I have in Rio4U?
Paying for tours and activities in Rio4U is easy. You can choose between our payment platforms Mercaway and Paypal. With both of them you will be able to pay with your credit card or you can use your PayPal account depending on your preference.
Where can I find more information about Rio4U?
In the left menu of the page you will find detailed information about Rio4U.
Are there discounts for booking more than one tour? Can I book Air / hotels / car rental through Rio4U? Can I book more than one tour in Rio de Janeiro? Can I book over the telephone? Can I book the tour when I get to Rio de Janeiro? Can you check availability for me? How can I book a tour or activity online? I don't know what date I'm traveling yet, can I book a product and leave the date open? I want to book a vacation package, how can I do this? I'm not sure if my booking was processed, did you get my booking request? Is there a contact number in Rio de Janeiro for me to call? Is there another way to book rather than online? Are there discounts or special prices for groups? There are more than 10 people in our party, how do we book?************************* Answers *************************
Are there discounts for booking more than one tour?
Depending on the season we usually have special promotions for the booking of two or more activities in Rio de Janeiro. Please have a look in the Specials section in our web site. Here you will find all the special deals available.
Can I book Air / hotels / car rental through Rio4U?
Rio4U specializes in small independent sightseeing tours, excursions, attractions and events in Rio de Janeiro and its outskirts. Nevertheless, some other booking services that we offer from our website are part of an extra service offered by our local partners. If you want to receive further travel information in Brasil or you need any help in planning an all-inclusive vacation, you can contact us and we will get you the best deal for your budget.
Can I book more than one tour in Rio de Janeiro?
Yes, you may book any number of tours from the Rio4U website, depending on the time you have available. If you are booking more than one tour in Rio de Janeiro please allow sufficient time between tours to reach the departure point of your second tour. You can add the tour or activity you would like to purchase to your shopping cart; once you have finished and confirmed in the shopping cart section that your details are correct, you can proceed to the checkout process and conclude your order.
Can I book over the telephone?
We encourage our customers to use the online booking system, as we have carefully designed our website to offer complete and updated information about the tours and activities in Rio de Janeiro. Also, our third party online merchants Paypal and Mercaway operate in the international market and use secure and modern systems including SSL encoding and certified by Verisign.
Nevertheless, we know that some customers feel more comfortable talking directly with a customer representative, and so we also offer the possibility of booking via telephone during our office times: Mon day to Friday from 10:00 A.M. till 7:00 P.M.
Can I book the tour when I get to Rio de Janeiro?
The products and tourist services of Rio4U can be booked online wherever you are in Rio de Janeiro or abroad. Our calendar will allow you to book up to two days in advance, however, we strongly recommend booking any service at least one week in advance as the most popular tours and services from our catalog and can sell out. If you want to wait and book after you arrive in the city, Rio4U.com will be waiting for you to visit us at any time you want.
Can you check availability for me?
Availability differs depending on the type of service you want to take. Generally, booking a daily activity two days before the scheduled day is enough to ensure availability. However, we have some activities that require availability confirmation, and you will be advised about it in the respective product description. In these cases, the availability confirmation will be sent via mail from Rio4U within the 24 hours following the request.
How can I book a tour or activity online?
Booking our products is easy.
1. Choose the tour or activity you want to book from our product catalog.
2. Select a date from the calendar and the details requested from the scroll down menu such as the number of persons or any other information requested and click on the "add to cart button.” This button will show you your shopping cart, where you can add or remove products.
3. If you want to book another product you click on the "Continue Booking" button, otherwise you can proceed to the checkout process. Please enter valid information and contact details as well as an e-mail address you frequently check as it will be the best way to contact you while you are traveling.
br>All the details of the tour or activity will be on your voucher for your information. However it is recommendable that you staple the brochure page to the travel voucher so that you have all the information at your fingertips upon arriving at the destination.
I don't know what date I'm traveling yet, can I book a product and leave the date open?
Unfortunately we need a specific date to book any tour or service offered on our website. If you haven't decided the specific dates you are going to stay in Rio de Janeiro, you can book a provisional date for the tour or activity you want (excluding tickets for football games or any other special events) and subsequently change it up to 3 days before the scheduled date. Please read paragraphs 8 and 9 about Modifications and Cancellations in our Terms and conditions section in order to receive full information on this. You can visit the Rio4U website once you have defined your arrival dates in Rio de Janeiro and we will be happy to assist you at any time you need.
I want to book a vacation package, how can I do this?
Rio4U does not offer full travel packages that include airfares or additional tourist services. We specialize in small independent sightseeing tours, excursions, attractions and events in Rio de Janeiro and its outskirts. For information on vacation packages or other travel information in Brasil you can also contact us and we can verify this with our local partners.
I'm not sure if my booking was processed, did you get my booking request?
You need to wait to receive our confirmation e-mail. You should receive this within 24 hours of your booking, and please check your junk folder as well, because depending on your e-mail security settings sometimes your e-mail program can identify our mail as spam. If you don't receive the confirmation e-mail after 24 hours please contact Rio4U Customer Service via e-mail with your booking details including the name of the travel service, the name's of the customer and the travel dates. We will check to see if we have received your booking request successfully and will contact you via e-mail.
Is there a contact number in Rio de Janeiro for me to call?
Yes, all our contact details will be sent to you in the confirmation e-mail we will send you after the booking is complete. You will also receive the name and the telephone of the service provider in case you will need to contact him directly. Nevertheless, any query, question or further information solicited should be directed to the Rio4U customer services team. If you haven't purchased anything yet and want to communicate with us, you can call us free through Skype, our username is Rio4U.
Is there another way to book rather than online?
Rio4U offers you a safe online environment that guarantees the confidentiality of your private information. We encourage our customers to use the online booking system, as we have carefully designed our website to offer complete and updated information about the tours and activities in Rio de Janeiro. Also, our third party online merchants Paypal and Mercaway operate in the international market and use secure and modern systems including SSL encoding and certified by Verisign.
Nevertheless, we know that some customers feel more comfortable talking directly with a customer representative, and so we also offer the possibility of booking via telephone during our office times: Mon day to Friday from 10:00 A.M. till 7:00 P.M.
Are there discounts or special prices for groups?
If you want to book activities for groups of more than 10 persons, you can contact us directly and we will analyze the available discounts depending on the season prices and availability.
There are more than 10 people in our party, how do we book?
Please note that in order to conclude the booking at the checkout process, the payment must be realized with one credit card. Due to security reasons, our system allows online booking for up to 6 persons per activity. If there are more than 6 persons in your party, please contact us and after confirming your details we will send you a special e-mail payment for the total amount.
Can I cancel or modify the tour or activity after I executed a purchase? I need to cancel my booking I want a refund of my booking I would like to change the date of my tour/ticket, what do I do? What are the cancellation/amend rules for these bookings? What if when I get there, the tour is canceled due to unforeseen circumstances? Do you have a phone number I can call? I don't know what date I'm traveling yet, can I book a product and leave the date open? What do I do if I am late for my tour? What happens if I do not show up? What happens if it rains and the travel service provider cancels on the day?************************* Answers *************************
Can I cancel or modify the tour or activity after I executed a purchase?
Rio4U has flexible policies about cancellations or modifications for most of the services we sell through our website. We offer our customers the option to cancel or modify purchased products and you can be sure that we'll try to do our best to collaborate with you in any possible way in case you have to change your itinerary. Nevertheless, please take into account that as our products depend on the operators' availability and policies, we have our own limitations. Please visit our Terms and Conditions section and learn about how to cancel or modify any activity in Rio de Janeiro acquired through Rio4U.com.
I need to cancel my booking
Not all travel products can be canceled without a cost. Please read through the Terms and Conditions located at the bottom of our site regarding cancellation fees. Please read all the information to find the points you need. If you decide to proceed with the cancellation request, please contact the Rio4U customer service with your current booking reference and specific details regarding your request, and we will be able to assist with information regarding the charges and procedures of the cancellation process.
I want a refund of my booking
The refunds should be requested to our support team with all the details of the tour, the purchased date and the details of the person who made the payment. Please note that not all travel products can be refunded and some of them will have an extra cost. Before requesting a refund, please read through our Terms and Conditions to verify that a refund is possible.
I would like to change the date of my tour/ticket, what do I do?
Not all products are exchangeable, and some products carry heavy cancellation penalties. Please check this by re-reading Rio4U Terms and Conditions, which are available at the bottom of most Rio4U pages. Please contact Rio4U customer services via email, including the details of your existing booking, plus the details of the new dates you wish to change it to. Not all requests can be changed, but Rio4U will do everything we can to try and get you get the dates you wish.
What are the cancellation/amend rules for these bookings?
This information can be found in our Terms and Conditions section or at the link located at the bottom of Rio4U.com website. Simply click on the link Terms and Conditions and read through the information to find the points you need.
What if when I get there, the tour is canceled due to unforeseen circumstances?
This information can be found in our Terms and Conditions section or at the link located at the bottom of Rio4U.com website. Simply click on the link Terms and Conditions and read through the information to find the points you need.
Do you have a phone number I can call?
Yes. You can call us at (+54 11) 32210755 or (+54 9) 30538412. Telephone assistance will be available during our office hours from Monday to Friday from 10:00 A.M. to 7:00 P.M. You can also reach us through our Skype account during these hours. If you need to contact us outside of these hours please send an email to our support team.
I don't know what date I'm traveling yet, can I book a product and leave the date open?
Unfortunately we need a specific date to book any tour or service offered through our website. If you haven't decided the specific dates you are going to stay in Rio de Janeiro, you can book a tentative date for the tour or activity you want (except for tickets for football games or any other special events) and subsequently change it with a minimum of 3 days before the scheduled date. Please read paragraphs 8 and 9 about Modifications and Cancellations in our Terms and conditions section in order to receive full information about this subject. You can visit the Rio4U website once you have defined your arrival dates and we will be glad to assist you at any time you need.
What do I do if I am late for my tour?
Refer to the contact details listed on your voucher and contact the tour operator for instructions or if easier contact Rio4U customer service. There is no guarantee that you will be able to take a later departure. Please allow sufficient time, whenever possible, to reach the departure point in time for your tour. As indicated in our Terms and Conditions, Rio4U is not responsible for any failure or non-fulfillment from the tourist and cancellations or amendments can't be performed on the day of the scheduled tour or activity.
What happens if I do not show up?
If you are unable to show up for your tour or activity, please contact Rio4U customer services and we will advise the travel service provider on your behalf. If you are not able to contact us or you just decide not to show up, no refunds will apply as is stated in our Terms and Conditions.
Please select the appropriate choices of your tour or activity carefully before booking and make sure you have read the Terms and Conditions of Rio4U website before concluding your booking in order to avoid any misunderstandings. If you have any further questions after reading them, please don't hesitate to contact us and we will be glad to assist you and resolve your concerns.
What happens if it rains and the travel service provider cancels on the day?
Unless the weather directly affects the travel service you have booked, all travel services will operate as scheduled. In the case where a travel service provider cancels a tour on the day, please notify Rio4U Customer Service via email, including your tour details and Rio4U Booking Reference number, and we will contact you in order to book a new booking date for you or give you a refund, depending on which you prefer.
Do you have a phone number I can call? I am receiving an error message. I don't have a credit card, how do I book? I keep getting a credit card error when I try to book, what should I do? Is it safe to provide my credit card details when booking? I lost my internet connection and I'm not sure if my payment was processed, what can I do? What payment options do I have in Rio4U? When will I receive confirmation of my booking? Why can't I pay on Rio4U site?************************* Answers *************************
Do you have a phone number I can call?
Yes. You can call us at (+54 11) 32210755 or (+54 9) 30538412. Telephone assistance will be available during our office hours from Monday to Sunday from 10:00 A.M. to 7:00 P.M. You can also reach us through our Skype account during the same hours (our Skype Username is Rio4U). If you need to contact us outside office hours please send an email to our support team.
I am receiving an error message.
There could be many reasons for this. Please contact Rio4U customer services via email, chat or telephone with the details of the page you were on and the error message you received.
I don't have a credit card, how do I book?
If you don't have a Credit Card or a Paypal account, you can book your tour or activity by sending us the payment through any Western Union agency, realizing a wire transfer or by paying in cash directly at our offices in Rio de Janeiro. In any of these cases, please contact our customer support team to inform us of the way you would prefer to pay and the activity you are interested in. We will then inform you within the following 24 hours about the details and the procedure you will have to follow in order to conclude the booking process.
I keep getting a credit card error when I try to book, what should I do?
Please check that you have entered all your credit card details correctly. Your credit card number must be entered without any spaces or punctuation. It is also necessary to declare the type of credit card, its exact validity date and the CVV2 or security code that is the last 3 or 4-digit value usually printed on the signature strip.
If you are still receiving an error notification, it could be a problem caused by overloaded servers with our third party payment processor. We suggest you restart your browser and wait a few minutes before trying to complete the payment again. If the problem still persists please contact us so that we can help you conclude the checkout process.
Is it safe to provide my credit card details when booking?
For online payments Rio4U uses the online payments services of a third party payment merchant that provides a platform with Secure Sockets Layer ("SSL") supported by Microsoft Internet Explorer and all other popular browsers. SSL encrypts your personal information such as your password, address and telephone number, and your credit card is available only to you and the credit card companies. This encryption enables you to use credit cards on the Internet in a completely secure way.
My internet connection got stopped and I'm not sure if my payment was processed, what can I do?
If during the payment your internet connection was stopped for any reason and you didn't receive the confirmation screen of the payment, please try to reload the page. If the system doesn't allow you or sends you to a different page, please contact us at support@Rio4U.com and we will confirm whether the booking was successful.
What payment options do I have with Rio4U?
Paying for your tours or activities in Rio4U is easy. You can choose between our payment platforms Mercaway and Paypal. With both of them you will be able to pay with your credit card or you can use your PayPal account depending on your preference.
When do I receive confirmation of my booking?
The confirmation process depends on the booking conditions explained in each product description page. Most tours are confirmed at time of the booking; however, others will be confirmed within 24 hours. If confirmation is not received within 24 hours, please contact Rio4U customer service for further assistance.
Why can't I pay on Rio4U site?
In order to offer you the highest security possible, we prefer to use the service of a respectable third party merchant service that will keep your credit card information and your personal details safe in order to guarantee you the safest booking process.
I am leaving for my trip soon and I will not have access to my emails. How do I receive confirmation and my voucher? I can't print the voucher, what should I do? I need directions to the departure / meeting point. I need to correct or amend the names, titles, ages in the booking and get a new voucher Our names on the booking are different from those on our Photo IDs Some of the passengers (or children) do not have a photo ID. What do I do with the voucher? Where are my tickets? Can they be sent to me? Where do I exchange my voucher?************************* Answers *************************
I am leaving for my trip soon and I will not have access to my emails. How do I receive confirmation and my voucher?
Email is the best way for us to reach our customers as we know you will be traveling from one location to another most of the time and so you won't have a phone number. Therefore, we ask our customers to provide an email address that can be checked frequently from any computer, so we can ensure that our confirmation emails or any other important advice will reach you. If you need further assistance regarding this subject please contact us via telephone, chat or email us through our contact form.
I can't print the voucher, what should I do?
It is essential that you have a printout of your voucher as it is the proof of your purchase in Rio4U and it must be presented to the provider along with a valid photo ID. If you can't print the voucher from your own computer just redirect the voucher e-mail to a web mail (such as gmail ymail, hotmail, etc) which you can access from any computer. If you are still having problems please contact our client support team by email and we will help you to find a solution.
I need directions to the departure / meeting point.
The meeting point for the beginning of every activity will be sent to you by email along with the booking confirmation. If you need directions to this point, please contact our customer service support team by email, at any time or via chat or telephone from Mon-Fri 10:00 a.m. to 7:00 p.m. prior to your confirmed departure date. We will be glad to help you with directions.
I need to correct / amend the names, titles, ages in the booking and get a new voucher
If you have misspelled the name, not entered a title correctly or mismatched the ages with the travelers, please email Rio4U customer services team and we will make a note in the booking. Please note that vouchers will not be reissued for these changes.
Our names on the booking are different from those on our Photo ID's
This will not be a problem as long as you have some sort of valid secondary ID that is the same as the name you have booked your travel service under. If this is not the case, please contact Rio4U customer services to amend your details.
Some of the passengers (or children) do not have a photo ID.
Not all passengers require photo ID upon departure. The main passenger in the booking will definitely require a valid photo ID as identification in order to redeem their Rio4U voucher.
What do I do with the voucher?
When you have completed your booking, it is essential that you print the travel voucher sent to your email and present it to the person responsible for your tour or activity in order to receive the service. This voucher is unique to your booking and is proof of your purchase in Rio4U. It must be presented together with a valid photo ID at the beginning of your selected tour, or used to redeem your ticket. Please check the product description and ensure that the information in your voucher is correct and that you have all the necessary contact details.
Where are my tickets? Can they be sent to me?
Your travel voucher acts as your ticket for any tour or activity unless you have purchased tickets for special events. For special events you will need to collect the tickets. The voucher or booking confirmation will be sent to the email address you have provided us with during the booking process. It is essential that you print your voucher and include it with all of your travel documentation as this voucher is proof of your booking confirmation and purchase. Simply present your travel voucher upon commencement of service, together with a valid photo ID for purchase verification.
Where do I exchange my voucher?
The voucher acts as your receipt for the tourist provider in Rio de Janeiro, unless you have acquired tickets for events, shows or sport games (these special events require the original entrance ticket). Simply print it out and present it at the stated destination together with a valid photo ID for verification and enjoy your tour or attraction in the city.
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